Refund policy

You may return your item for a refund or exchange within 30 days from the date the item is delivered to you, subject to the terms and conditions below.  No refunds or exchanges will be made after 30 days from the date of delivery except for extreme circumstances. Contact unitedearthco@gmail.com for information about returning or exchanging your item.

To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging.

Unless the item is defective, you may only be eligible for a partial refund.  

This Refund Policy is subject to change at any time, without notice.  Please review the Refund Policy at unitedearthco@gmail.com for any changes or updates.  

 

RETURN SHIPPING

Unless an item is returned because of our error, you will be responsible for the shipping cost for returning your item.  Shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance.  We are not responsible or liable for returns that are not delivered to us or are lost in transit.

 

Please return items to: 

United Earth

9 Tanglewood Drive

Reading, PA 19607

USA

 

EXCHANGES OF DAMAGED OR DEFECTIVE ITEMS

Items that are delivered to you defective or damaged may be exchanged for the same item only.  If your item is delivered defective or damaged, email us at unitedearthco@gmail.com and we will try to fix the issue as soon as possible.

 

However, our guarantee does not cover damage caused by actions of the wearer that do not reflect the manufacture or design. In these cases we cannot cover your jewelry under our manufacturers warranty. This includes:

-    General wear and tear 

-    Damage cause by accidents or mistreatment 

-    Exposure to chemicals and corrosive detergents

-    Exposure to extreme temperatures 

-    Water damage and soap build-up

-    Catching claws and settings on furniture and clothing

 

REFUND PROCESSING

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  Your bank’s or credit card issuer’s refund processing may impact the timing of your refund.    

 

LATE OR MISSING REFUNDS

If you haven’t received a refund after being notified that a refund would be issued, first check your bank account or credit card again and then contact your bank or credit card issuer.  It may take some time before your refund is officially posted by your bank or credit card issuer. 

If your bank or credit card issuer has not processed your refund after 30 days, please contact unitedearthco@gmail.com